Términos del servicio

I’m a hero books Terms and Conditions

This is a legal agreement between the person (“Customer” or “you”) agreeing to these terms and conditions (“Terms”) and (the I am A Hero Books FZE maintains the website https://imaherobooks.com/“us”, or “we”). By accepting these Terms or placing an Order, you represent that you are of legal age and have the authority to bind the Customer to the Order and these Terms (the “Agreement”).

General Trading Licence with number:

1. Access and Use of the Website

   1. You agree to use the www.imaherobooks.com website as permitted in these Terms, and your use must comply with our Privacy Policy. The Website is provided via equipment and resources located in UAE and you consent to having personal data processed by us in UAE.

   2. By using our Website, you agree not to (i) transmit through the website any harassing, fraudulent, or unlawful material, (ii) use the Website to send unauthorised advertising or spam, (iii) transmit through the Website any material that may infringe the intellectual property or other rights of third parties.

   3. You acknowledge that we retain all proprietary right, title, and interest in the Website, our name, logo, or other marks (together, the imaherobooks”), and any other related intellectual property rights. You agree that you will not use or register any trademark, service mark, business name, domain name, or social media account name or handle which incorporates in whole or in part the Imaherobooks Marks.

   4. Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

2. Orders and Payment

   1. You may order our products (“Products”) using our then-current ordering processes (“Order”). All Orders are effective on the date you submit your Order. Acceptance of your Order may be subject to our verification and credit approval process. Each Order shall be treated as a separate and independent Order.

   2. You agree to pay all applicable costs for the Products as per the Order. You agree that we may take steps to verify whether your payment method is valid, charge your payment card, or bill you for all amounts due for your Order. You agree that your credit card information and related personal data may be provided to third parties for payment processing and fraud prevention purposes.

   3. Sales, promotions, and other special discounted pricing offers are temporary. We reserve the right to discontinue or modify any coupons, credits, sales, and special promotional offers at our sole discretion.

   4. Visa and Master Card and AED and USD will be accepted for payment.

   5. Cardholder must retain a copy of transaction records and Merchant policies and rules.

1. Content and Accounts

   1. You retain all rights to your content and we do not own or license your Content. “Content” means any of your files, documents, or other information that is uploaded to your account for storage, or used, presented, or shared with third parties in connection with your Order.

   2. You grant us a non-exclusive, royalty-free license to use your Content, only as required to provide the Product which you have ordered. You warrant that: (i) you have the right to grant us this license, and (ii) none of your Content infringes on the rights of any third party. We will not view, access, or process any of your Content, except: (i) as directed or instructed by you, or (ii) as required to comply with our policies, applicable law, or governmental request.

2. Compliance with Laws

   1. Each party agrees to comply with all applicable laws, rules, and regulations, including, but not limited to, export, privacy, and data protection laws and regulations. If necessary and in accordance with applicable law, we will co-operate with local, federal, and international government authorities.

   2. United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.

   3. We will not trade with or provide any services to OFAC and sanctioned countries.

3. Warranties

   1. We warrant that the Website and Products will conform to the descriptions under normal use.

   2. To the extent permitted by applicable law, we disclaim all other warranties and conditions, whether express, implied, statutory, or otherwise, including any express or implied warranties of merchantability, satisfactory quality, title, fitness for a particular purpose, and non-infringement.

4. Indemnification

   1. You will indemnify and defend us against any third-party claim resulting from a breach of Sections 1.2 or 3.2, or alleging that any of your Content infringes upon any patent or copyright, or privacy rights of any party, and you agree to pay documented attorney’s fees, court costs, damages finally awarded, or documented settlement costs with respect to any such claim. We will promptly notify you of any claim and co-operate with you in defending the claim. You will reimburse us for documented expenses incurred in providing any co-operation or assistance. You will have full control and authority over the defence and settlement of any claim, except that (i) any settlement requiring us to admit liability requires prior written consent, not to be unreasonably withheld or delayed, and (ii) we may join in the defence with our own counsel at our own expense.

5. Limitation of Liability

   1. Neither party will be liable to the other party or to any other person for any indirect, special, consequential, or incidental loss, exemplary or other damages, whether direct or indirect, arising out of or relating to (i) loss of data, (ii), loss of income, (iii) loss of opportunity, (iv) lost profits, (v) costs of recovery or any other damages, however caused and based on any theory of liability, including, but not limited to, breach of contract, tort (including negligence), or violation of statute, whether or not such party has been advised of the possibility of damage.

   2. User is responsible for maintaining the confidentiality of his account’’

1. General Terms

   1. If any term of this Agreement is not enforceable, this will not affect any other terms. Both parties are independent and nothing in this Agreement creates a partnership, agency, fiduciary, or employment relationship between the parties. No person or entity not a party to the Agreement will be a third-party beneficiary. Failure to enforce any right under the Agreement will not waive that right. No party will be responsible for any delay or failure to perform under the Agreement due to force majeure events (e.g. natural disasters, terrorist activities, activities of third-party service providers, labour disputes, acts of government) and acts beyond a party’s reasonable control, but only for so long as those conditions persist.

I’m a hero books Privacy Policy

We are committed to safeguarding the privacy of your website’s visitors. This privacy policy will help you understand what information we collect and use at Imaherobooks. The use of information collected through our Website shall be limited to the purpose of providing the Products for our customers and as specified herein. Please familiarise yourself with the contents of this policy as well as the Legal Warning and our Cookies Policy at (https://imaherobooks.com/)

1. ‘All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties’’

2. ‘’ Pink Canary General Trading L.L.C will not pass any debit/credit card details to third parties’’

3. ‘’ Pink Canary General Trading L.L.C takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (https://imaherobooks.com/) cannot guarantee the security of any information that is disclosed online’’

4. ‘’ Pink Canary General Trading L.L.C is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.’’

5. “The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted”.

1. How is my personal information collected?

To provide you with I’m a hero books products, we must process information about you. When you use and navigate the www.imaherobook.com website, we may collect the following personal information about you:

• Contact information, such as your name, phone numbers, address, and email address; and

• Billing information, such as the number, card type, expiration date, and billing address of your debit or credit card; and

• Profile information, such as your username, password, uploaded images, and details about your purchases; and

• Location information, such as your location-based information; and

• Device information, such as which operating system version you use, and the device identifier.

1. How do I access and update my personal information?

Upon request, Imaherobooks will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information, please contact us at contact@imaherobooks.com.

You have the right to access, amend, or delete your personal information at any time. This may be accomplished by accessing the page www.imaherobooks.com where you can view and make changes to your personal information. For security purposes, certain personal information can only be changed by contacting support at contact@imaherobooks.com

1. How is my personal information used?

I’m a hero books collects your information in order to provide products to you, comply with our legal obligations, and to improve our products and services. We do not sell, rent, or share your personal information to or with any third parties in any other way than as disclosed in this policy. I’m a hero books may use your personal information to:

• Administer your account;

• Process your financial transactions;

• Send you order confirmations;

• Deliver your ordered products;

• Send you product and marketing updates;

• Conduct research and analysis;

• Respond to customer service requests.

1. How is my personal information shared?

Ensuring your privacy is important to us. We do not share your personal information with third parties except as described in this privacy policy. We may share your personal information with (i) third-party service providers, (ii) business partners, (iii) as needed for legal purposes. Third-party service providers have access to personal information only as needed to perform their functions and they must process the personal information in accordance with this privacy policy.

1. How is my personal information protected?

I’m a hero books follows generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. No security measure is perfect, however. We strongly recommend safeguarding your password, as it is one of the easiest ways you can manage the security of your own account. Remember that if you lose control over your password, you may lose control over your personal information.

1. How long is my personal information retained?

I’m a hero books retains your personal information for as long as your account is active and your information is needed to provide you with products and services, to comply with our legal obligations, resolve disputes, and enforce our agreements.

1. How can I delete my personal information?

If you wish to delete your account or request that we no longer use your personal information, please contact us at contact@imaherobooks.com. We will respond to your request as soon as reasonably practicable. We will continue to retain your personal information as necessary to comply with our legal obligations.

1. How will I be notified of any changes to this policy?

I’m a hero books reserves the right to amend this policy from time to time at its sole discretion. We will provide notice of any changes on the home page of the www.imaherobooks.com website whenever we make material changes to this policy prior to the change becoming effective. We will also email you at your registered email address to inform you of any upcoming changes. You will have the opportunity to review the revised policy before you choose to continue using the www.imaherobooks.com website and products.

1. Children’s Privacy

I’m a hero books asks for the consent to print the photo sent to us for personalize the story you have chosen.

The company will not use any of these photos for advertising purposes, social networks, samples or events. The photos of the children will deleted when the order is finish.

All rights reserved by I’m a Hero. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior permission of the copyright owner.

1. Cancellation policy:

This product is created exclusively for each client, so it cannot be cancellation the product once the order is made. We start working on the personalised the book once the order is done.

XI: Return and refund policy:

This product is created exclusively for each client, so it cannot be returned the money or the book once the order is made.
Imaherobooks adds the name and dedication as written by the client. If there are faults with the spelling name Imaherobooks is not held responsible.
If the book contains a printing error imaherobooks will reprint a new book and send it to you within 10 days.

XII: Delivery/Shipping policy:

We will send the product by courier directly to your home in UAE.
We can deliver to all parts of the UAE and internationally. The delivery time of the product will depend on the destination.
-International and GCC countries: 15 days
-Local: maximum 10 days
Delivery Charge:
- Local: + 10 Dhms per each delivery.
- International and GCC countries – on request.

XIII: Contact Us

If you have any questions or suggestions about our privacy policy, please do not hesitate to contact us at www.imaherobooks.com or contact@imaherobooks.com